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Frequent Asked Questions
Is your web site secure? Yes. More
Info to come Is the information I give you safe? We do not
sell or give away your details to anybody. We have a full and detailed
privacy policy to protect your rights. Are your products guaranteed? Yes indeed.
All products distributed by NWIT are fully guaranteed by the manufacturers.
In most cases all of the original manufacturers such as Canon, Epson and OKI
have their own set procedures and guidelines that we must follow. Please call
us on 07 3162 0827 should you need details. My printer model isn’t on your drop down box, do you have my
cartridge? If you can’t
find your printer model on our drop down box please e-mail us at
info@nwit.net.au or call us on 07 3162 0827 and we can advise you of what you
need or an alternative method of locating your product within the online
shopping cart. Unfortunately due to the ever expanding range of printer
models out there it’s hard to keep up with them all; however we will ensure
to keep it up to date as often as possible. Can I place an order if I don't have a credit card? We have a
direct deposit feature on our fully secured web site where you will be
presented with our bank details after you have placed your order. Please
quote the order number generated by our shopping cart when making your
payment so that there won't be any delays in matching your payments. How can I pay? All of the
payment choices are available on the final payment page in our fully secured
shopping cart. We accept the
following: Visa, MasterCard, American
Express. Direct banking payments; if you have
no credit card or you are not confident using your credit card over the
internet. Cheque via Post: PO Box
2146, Keperra 4054 Orders are always dispatched
after payment has been confirmed in our bank account. How much does shipping cost? How long before I get my stuff? Same Day
Delivery for Brisbane, Melbourne, Sydney & Perth metro areas if order is
placed before 10am, otherwise it will arrive the following day. For some of
the more remote regions of this country delivery can be longer. Please see Delivery page for
more info and charges Do I need to be home to accept the delivery? Courier
companies will not leave items without obtaining a signature first. In the
event that you won't be home to accept the delivery and there is somewhere
safe to leave the parcel you should indicate this in the shipping
instructions when placing your order through our web site. If security is a
problem then we would always suggest if possible having the parcel delivered
to your address or neighbours. Will I receive a tax invoice with my order? All of our
company customers 30 or 14 day accounts will receive a tax invoice via email;
this will also be uploaded to your customer account once the order has been
dispatched. Our shopping cart will generate a receipt for all orders placed
online once your order has been placed, this will break down the products
ordered and delivery costs if any. What if I ordered the wrong item? Simply email
us at info@nwit.net.au or Call us on 07 3162 0827 to arrange returning the
product/s and We will arrange a returns authorisation form /number to be emailed to you
so you can fill out the required details so that the product can be easily
matched when it is returned to our warehouse. Please note, 10% restocking fee
applies to all products unopened and returned due to order error or no longer
required. Returning product without an RA number/form attached to packaging
will result in long delays with your return being processed and may get lost
within the process. What is your return procedure? To arrange
the return of an item please email info@nwit.net.au, or call 07 3162 0827. We
will arrange a returns authorisation form /number to be emailed
to you so you can fill out the required details so that the product can be
easily matched when it is returned to our warehouse. Please note, 10%
restocking fee applies to all products unopened and returned due to order
error or no longer required. Returning product without an RA number/form
attached to packaging will result in long delays with your return being
processed and may get lost within the process. What does OEM mean? OEM is an
abbreviation for Original Equipment Manufacturer and refers to the company
which manufactured the printer, photocopier or fax machine, such as Canon,
H-P, Sharp, Lexmark, Brother, Epson, etc. These manufacturers also supply
replacement ink or toner cartridges and normally will put their name on these
products, though their cartridges may in fact be manufactured by a
sub-contractor. NWIT sell a full range of OEM cartridges at very competitive
prices. What is a compatible cartridge? Compatible
cartridges are usually referred to as being 100% new and have been designed
to be interchangeable with an OEM cartridge. A compatible cartridge is an
exact copy of the original manufacturer’s cartridge only it’s made by someone
else and because of that it is offered to you at a reduced price. Compatible
cartridges are just as good as their genuine counterparts and in some cases
even hold double to triple the ink. What are Remanufactured Cartridges? Remanufactured
cartridges are OEM cartridges that have been put back through a manufacturing
process. As a part of this process the cartridges are produced to either meet
or exceed the original product. The process involves the cartridge being
disassembled, thoroughly cleaned, worn parts being replaced, toner or ink
being replenished, reassembled then fully tested and packed ready for resale.
All cartridges supplied by us will always meet or exceed the original
cartridge. What is a premium remanufactured toner cartridge? To best
explain it’s a laser toner cartridge which has been refilled however the
process is far more complex then refilling an inkjet cartridge. Using the
original shell all of the moving parts and old toner are removed and replaced
with brand new parts and of course a full cartridge of toner. By using
remanufactured toner cartridges you will be helping the environment while recycling
is important the emphasis should be placed on reusing items, remanufactured
toners do exactly that, take a cartridge which has been used, replace the
moving parts while still using the original shell. Will Compatible or Remanufactured products void my Printer Warranty? No! The
Australian Consumers' Association Choice Magazine has undertaken a survey
into the use of compatible cartridges and spoke to Epson, Hewlett-Packard,
Canon and Lexmark. They were informed by all companies that the 'printer warranty
would NOT be affected by the use of compatibles or refilled cartridges'. In
fact in Australia it is illegal under the Trade Practices Act for a printer
manufacturer to require a consumer to use a particular brand of ink or
cartridge. The brand of cartridge, ink or paper you purchase is your
decision. Do you accept company purchase orders? Yes, we
accept Purchase Orders via fax, email, phone or post from Australian
registered companies, schools, colleges or Government departments. You will
need to have opened an account with us first. Please email info@nwit.net.au
call us on 07 3162 0827 to arrange for the credit application to be emailed
to your nominated email address or simply download the form through the
following link “Credit Application”, fill the form out and return to us via
email, fax 07 3162 0847 or post PO Box 2146, Keperra 4054 I’ve got old empty cartridges I don’t need, what should I do with
them? These
cartridges can be recycled, Cartridge Rescue
has a fantastic collection box service where a box is delivered and
collected when full from your nominated address, and this service is
completely free. You may order your box or find out more through our
recycling page. Planet Ark is another alternative if you do not have room to
store the collection box in your home or office. Planet Ark has bins at
various locations where you can recycle your cartridge free of charge, or
simply take them back to where you purchased them and ask them to recycle it
for you. Please do not put these in your regular home garbage or recycle bins
as they will not be recycled they will end up in our landfills and they don’t
break down. The pictures/text I’m printing isn’t coming out the best, there are
lines or bits missing, what should I do? First of all
make sure your cartridge has ink in it. With some cartridges you have 3 colours inside the 1 cartridge if you
find that 1 colour is missing it could be that
that colour has run out and needs to be
replaced. Second of all
your printer has some maintenance options which can clean your print heads.
Print heads are either attached to your cartridge or inside your printer and
ink can settle on these, dry up and stop you from printing, do a print head
clean but never do more than 3 in a row. If your problem still persists
contact your printer manufacturer. I’m thinking about buying a new printer, but I’m not sure what to buy? Buying a new
printer can be a hard decision with so many brands and models out there you
need to know what you’re getting. Below is a list of question you should ask
yourself or your sales representative before purchasing a new printer. NWIT
is here to help with any enquiries that you may have, we offer print cost
analysis on printers and can also give you real numbers for what your printer
will cost you after market and ongoing cost. But first answer these questions ·
What will the printer be mainly
used for? E.g. School projects, picture printing, plain black printing ·
How much printing will you be
doing? E.g.10 pages per month, 20 pages per month, 40+ pages per month or
over 100. ·
What do I need my printer to do?
E.g. Print black and/or colour, print
quality photos, scan documents, black and/or colour copying, fax machine. ·
How much money are you prepared to
spend? Printers start from around $50 for your basic printer and can go into
the thousands. ·
How much will the ink cartridges
cost to replace and how much printing will I get out of them? This is an EXTREMELY
important question; all too often people end up spending the same amount on a
new set of cartridges as the printer cost, find out and be sure before you
buy. ·
Consider how much space you have
to put the printer, some multi-functions can take up a lot of space. ·
Most importantly don’t get drawn
in by what seems like a bargain, do your homework and ask questions. You can
e-mail us at any time info@nwit.net.au for advice on what’s new and out there
or visit our printer’s page. I recently bought a new printer, what can I do with my old one? Most major
printer manufacturers will come and collect your old printer for you. If your
manufacturer won’t do this, they can go with your garbage or have you
considered selling it? You may not get a lot of money but someone’s trash is
another person’s treasure. I need help with getting my
printer working. We are always
happy to help with any problem if we can be of any assistance. Send us an
e-mail info@nwit.net.au with any questions regarding problems you might be
having. Please be aware that there are some things we can’t help with, in
these cases your best options would be to read your manual, newer printers
come with their manuals loaded on to your computer for easy access or contact
your printer manufacturer. Below is a list of number which you can use to
contact them on.
Brother –
www.brother.com.au 02 8875 6000 HP –
www.hp.com.au 1300 721 147 Canon –
www.canon.com.au 1800 021 167 Epson –
www.epson.com.au 1300 361 054 Kyocera –
www.kyocera.com.au 1300 368 885 Lexmark –
www.lexmark.com.au 1300 362 192 Xerox –
www.xerox.com.au 1800 028 962 How do I navigate the site? Info still to
come, please check back shortly How do I put something in the shopping cart? Info still to
come, please check back shortly I have another question... We are very
happy to answer any questions, just email us using the enquiry form (in the
enquiry box at on the left hand column). We will answer you promptly. Or
better yet, we would love to talk to you, call us for the cost of a local
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07 3162 0827 |
PO Box 2146, Keperra 4054 |
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